Inspect your order immediately upon receipt to verify that all items have arrived in good condition. If an item arrives in damaged, please take digital photos, save the packing material and shipping carton and notify Hydraulic Systems immediately. All products, packaging, padding, and paperwork must be retained to ensure a proper investigation and damaged shipment claims. If the original packaging, padding and paperwork are not retained, the buyer will assume full responsibility for damages.
Do not return damaged or broken merchandise to Hydraulic Systems unless you receive a return authorization number. All claims for damaged goods or shortages must be made with the carrier within seven days of occurrence. Therefore, if your shipment was insured through Hydraulic Systems you will need to notify us immediately concerning damaged equipment, packages or misshipments.
To facilitate an easy and efficient return or exchange experience, please refer to the following guidelines:
Note: In the case a product is being exchanged, the customer is responsible for all of the above listed costs both ways.
Refused shipments may carry a minimum restocking fee of 25%, depending on the product, plus incurred freight and storage costs. Non-cancelable / Non-returnable items will incur a 100% restocking fee.
In the event you have a complaint regarding a product or service purchased from Hydraulic Systems please contact us at firstname.lastname@example.org